SonoSkills provides the www.sonoskills.com, www.sonocenters.com and www.sono.store Web site as a service to the public and Web site owners.
SonoSkills is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.
Although the SonoSkills Web site may include links providing direct access to other Internet resources, including Web sites, SonoSkills is not responsible for the accuracy or content of information contained in these sites.
Links from SonoSkills to third-party sites do not constitute an endorsement by SonoSkills of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by SonoSkills, and SonoSkills has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.
TERMS AND CONDITIONS
1.2 By purchasing an product on our websites you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
2.1 SonoSkills grants to you as from the date on which we accept your Order a non-exclusive, non-sub-licensable, non-transferable, limited, revocable licence to access the eLearning platform using the login key for the sole purpose of viewing the eLearning course for your own personal private use. You may not transfer login key with any other person.
2.2 You shall:
(a) not copy the whole or any part of the digital product except for personal use.
(b) not modify, amend, adapt or combine the whole or any part of the digital with any other software, source code or documentation other than with our written consent.
3 PRICES AND PAYMENT
3.1 The price for the digital product is visible on the associated purchase web-page
3.2 Payments must be made by credit or debit card or such other options made available by the payment processor and we shall not allow you access to the digital product until we receive confirmation of payment.
3.3 Your payment will be processed by a secure connection at the time you place your Order on the relevant section of the Website.
4. INTELLECTUAL PROPERTY
4.1 All Intellectual Property in this Website and the digital product belongs to SonoSkills and the author. You have no rights to use the Intellectual Property in this Website and/or the digital product except as specifically set out in these Terms and Conditions.
5.1 The information you provide orders is only used to complete your order and for communication regarding your order. Your privacy is important to us, and your information is protected.
6.1 By using the eLearning platform provided to you, you agree unconditionally with this disclaimer.
6.2 In spite of care and attention it is possible that the content of the eLearning platform is incomplete and/or incorrect.
6.3 SonoSkills is not liable for any damage which has occured or may occur in connection with and/or results from the use of the eLearning platform.
6.4 Unauthorized or improper use of the eLearning platform can result in an infringement of intellectual (property) rights or an unlawful act related to privacy, publication, communication and other matters.
COMPLAINTS POLICY & PROCEDURE
SonoSkills is committed to providing a quality service for its customers in a way that builds the trust and respect of all our clients. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and in particular by responding positively to complaints, and by putting mistakes right.
Therefore we aim to ensure that:
- We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response;
- We deal with it promptly, politely and, when appropriate, confidentially;
- We respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or
- information on any action taken etc;
- We learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.
- We recognise that many concerns will be raised informally, and dealt with quickly. Our aims are to resolve informal
- concerns quickly and to enable mediation between the customer and us.
An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
We define a complaint as ‘any expression of dissatisfaction (with us as a company and with a member of staff or trainer) that relates to us and that requires a formal response. The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction.
Our responsibility will be to:
- acknowledge the formal complaint in writing;
- respond within a stated period of time;
- deal reasonably and sensitively with the complaint;
- take action where appropriate.
A complainant’s responsibility is to:
- bring their complaint, in writing, to our attention normally within 1 week of the issue arising;
- raise concerns promptly and directly with a member of staff or trainer;
- explain the problem as clearly and as fully as possible, including any action taken to date by us;
- allow a reasonable time to deal with the matter;
- recognise that some circumstances may be beyond our control.
Responsibility for Action: All staff and trainers of SonoSkills.
Except in exceptional circumstances, every attempt will be made to ensure that both us and the complainant maintain confidentiality. However, the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own merit). Should this be the case, the situation will be explained to the complainant.
Formal Complaints Procedure
In the first instance, if you are unable to resolve the issue informally, you should write to the us via email or letter. If your complaint concerns a member of staff of trainer, you should write formally to us stating the name of the individual concerned.
In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. You can expect your complaint to be acknowledged within 7 working days of receipt. Our contact details are:
Address: Minderbroederssingel 13c, 6041 KG Roermond, The Netherlands
Phone: +31(0)40 – 3041 587
If you are not satisfied with the initial response to the complaint then you can write to us asking for your complaint and the response to be reviewed. You can expect us to acknowledge your request and formulate a response within 14 workings days.
Our aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative.
If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
If you are not satisfied with the subsequent reply, then you have the option of writing to the CEO of SonoSkills Marc Schmitz (firstname.lastname@example.org), stating the reason why you are dissatisfied with the outcome. You must do this within 10 days of receiving the written response.
The CEO will respond normally within 15 working days to inform you of the action which will be taken to investigate your complaint, and when you can expect to hear the outcome of the investigation.
If SonoSkills is unable to resolve the complaint, or you’re not satisfied with the outcome, the dispute has to be resolved by an external independent third-party Dispute Committee. The decision of the Dispute Committee is binding for both parties. This committee is chaired by Mr. drs. P. Wijntje of Bureau voor Conflictbemiddeling en Mediation. Contact details:
Bureau voor Conflictbemiddeling en Mediation
6042 JS Roermond
Phone: 0475 – 320 438